I visited Watford General Hospital to observe the staff and the people who use the hospital. I identified key areas that I felt are issues within the hospital.
- Long waiting times.
- Nothing to read or look at.
- Lack of staff letting you know what’s happening.
- Adult wards are very bland. No colour.
- TV is expensive.
- Children’s ward is much more entertaining. Needs to be incorporated into other units.
- Extremely busy, staff rushing around.
- Everyone sitting on their phones, looking bored not socialising.
Whilst there I also interviewed a lady who was waiting with her son in A&E.
Hello what have you come in for today?
- My son has possibly broken his foot and we are waiting for an X-ray.
Are there any issues you have found with the hospital so far?
- The service is very slow. We’ve been waiting here for an hour and a half already (looks at watch).
What are your opinions on the waiting room/area?
- Very dull. There is no colour, nothing really to read. It needs to be brightened up with some colour or interactivity to keep people alert and more interested.
How are you keeping yourselves entertained?
- We’ve been playing games on our phones.
Are there any other issues that immediately strike you?
- Not really, just that it’s boring with the long waiting times. It’s very slow even though everyone seems to be rushing.
How do you think the hospital experience can be improved?
- In terms of waiting, brightening up the waiting areas and having the seating less regimented and more inviting. Not making people wait in corridors that in patients and staff need to use to maximum space. I feel the walls could do with a little colour and they could provide some interactive medical related activities to enhance the waiting experience.
- Also in terms of the wards from previous experience, they could do with catagorising the patients more efficiently. Similar age ranges together and the more outgoing confident chatty people together. People with similar impalements together.
- Finally not putting those who need to be in an orthopaedics ward on a maternity ward.
They were finally called into X-ray and the interview concluded.