Interview – Staff

1. How does the museum keep track of the number of visitors?

We have a system called: ‘Magic eye’ which is a camera that picks up people coming in from the main entrance.

2. Do you frequently get asked for directions around the museum by the visitors?

Yes all the time.

3. Is it important to know the popularity of each exhibit?

Yes

4.How do you control congestion?

Main gallery WW1 is the most popular exhibit. At extremely busy times (rarely happens, usually October Half-term) we ask visitors to queue outside floor one and do a timed entry with tickets for every 15 minutes.

5. Would it be useful if there was something informing you how full/empty the rooms were?

We would like to have exact numbers. It would be useful to know the usage for each room, and how well the exhibitions are doing for curating. Also for safety reasons and crowd control.

Interviews: Security

1. Do you keep track of the numbers of visitors?

Yes-with automatic systems
Weekends, holidays, half terms are very busy.

2. Do you frequently get asked by visitors for directions around the museum?

All the time

3. In case of an emergency is it useful/important to know how many people are dispersed in various locations?

It is the responsibility of each gallery assistant.

4. How do you control congestion?

Quite difficult, especially on school trips, where we organise specific times for each group visit.

5. Would it be useful if there was something informing you how full/empty the rooms were?

No

Imperial War Museum Questionaire: Visitors

Did you have trouble navigating the museum?

  1. No
  2.  No
  3.  Not particularly

Does congestion in the rooms/exhibits bother you?

  1.  Yeah
  2.  No. However, if for example I went to apple and there was a long queue and I also needed some trainers I’d    get the trainers first and come back.
  3.  Probably

If you could avoid the congestion and take another route around the museum would you?

  1.  Yeah
  2.  Yeah, I’d then spend more time looking at everything
  3.  Yes

Did you use the museum map?

  1.  No
  2.  No
  3.  Yes

Would it be useful if there was something informing you of how full or empty the rooms/exhibits were?

  1.  Yeah
  2.  Now you mention it, that would be very useful.
  3.  Yes, I suppose so, if it was possible. If it could tell you large school party on floor 3 please avoid.